Question 1

What's the benefit of booking direct?

Accepted Answer

By booking directly, you avoid third-party service fees and get access to our best available rates, exclusive discounts, and personalized guest perks.

Question 2

What payments do you accept

Accepted Answer

We accept all major credit cards. Some properties may also allow ACH bank transfer or installment payments — check your property’s details during checkout.

Question 3

Is it safe to book directly through your website?

Accepted Answer

Absolutely. Our booking platform uses SSL encryption and secure payment processing, just like Airbnb or VRBO. Your personal and payment information is fully protected, and we never store or share your credit card details.

Question 4

How do I know this isn’t a scam?

Accepted Answer

All of our listings are professionally managed and verified by our team. You’ll receive official booking confirmations, signed rental agreements, and direct communication from our U.S.-based guest support team. We also maintain verified listings on Airbnb and VRBO, so you can cross-check any property anytime for peace of mind.

Question 5

What makes booking with you different?

Accepted Answer

We’re by owners, for owners — and for guests who appreciate quality, care, and direct communication. No hidden fees, no bots, no headaches. Just an exceptional stay.

Question 6

Who manages these homes?

Accepted Answer

Every property is professionally managed by our small, owner-operated team — not a faceless corporation. We take pride in keeping each home spotless, stylish, and ready for your arrival.

Question 7

Are pets allowed?

Accepted Answer

Some properties are pet-friendly! Look for the 🐶 Pet-Friendly icon or filter by pet-friendly properties when searching.

Question 8

How do I check in?

Accepted Answer

Most of our properties offer self-check-in with a smart lock or keypad. You’ll receive your unique access code and arrival instructions 2–3 days before your stay.

Question 9

Who do I contact if I need something during my stay?

Accepted Answer

You’ll have a dedicated local support team ready to help! Once your booking is confirmed, you’ll receive detailed check-in instructions. You respond directly to that message and we will be available. We’re available by text, call, or email, and we pride ourselves on quick response times. Whether it’s a maintenance issue, a question about the property, or local recommendations, we’re here to make your stay seamless.

Smoky Mountains

We are here to make your getaway extraordinary